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AI Features

Program Agent

Program performance reviews and incentive impact comparisons with interactive drilldowns.

Incentive Agent

Ideate, build and iterate on incentives and rules - no data model knowledge required.

Loyalty Designer

Rapidly ideate and create a loyalty program tailored to your needs, reducing time-to-launch by up to 70%.

Autonomous Incentive Management

Continuous monitoring of incentive performance with automatic, or manually approved, optimizations.

Performance Summaries

On-demand overviews, insights and recommendations to keep your incentives fresh and impactful.

AI Weekly Digest

Keep apprised of where your program stands and recommended next steps, right in your inbox.

Segment Agent

Ideate, build and iterate on segments leveraging your set of member attributes.

Recommendations Agent

Inquire about the reasoning behind AI recommendations, model impacts and explore additional alternatives.

Churn Prevention (Coming Soon)

Identify at-risk members and automatically generate personalized reactivation incentives to win them back.

Uplift Prediction (Coming Soon)

Estimate the incremental impact of an incentive before it’s sent, so rewards go where they’ll move the needle most.

Next Best Action (Coming Soon)

Real-time, event-triggered recommendations that surface the single best incentive for a member at any touchpoint.

MCP (Coming Soon)

Connect Fielo Loyalty to external AI agents and tools via the Model Context Protocol.

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Key Features