Skip to main contentRedemption ceiling rules define how much currency a member can apply to a future purchase, or Presale, such as in cashback programs. Only one rule can prevail on a presale.
Tiebreaker
When multiple redemption ceiling rules apply to a single presale, the tiebreaker determines which rule will take precedence. Lowest Wins means the rule with the lowest ceiling will apply, while Highest Wins means the rule with the highest ceiling will apply.
You can set a tiebreaker on each of your Programs.
Add a Rule
To add a redemption ceiling rule, navigate to the Redemption Ceiling Rules page and select Create Redemption Ceiling Rule. In addition to a name and description, incentives include the following attributes:
- Program: Only members of this program will be rewarded through the incentive.
- Ceiling Amount: The maximum amount of currency applicable to presales scoped to this rule.
Set Criteria
Next, add criteria to specify which presales should fall under the rule:
- Criteria: The criteria that the presale must meet in order for this rule to apply. Criteria are built upon presale attributes. For example, if your rule only applies to presales over $50, the criterion will look something like
Net Amount greater than 50.
- Criteria Logical Expression: Determines whether All criteria must match for the rule to apply, or Any criterion can match.
When your criteria are ready, click Submit.
There is a deployment process that needs to complete before the rule officially becomes Open-Active. You can check its status on the Deployments page. Even when the deployment has finished, it may still take several more minutes for the status of your rule to reflect this.
Statuses
Redemption Ceiling Rules can be in one of three statuses:
- Pending-Deploy: The rule is undergoing deployment.
- Open-Active: The rule will be applied to scoped presales.
- Resolved-Inactive: The rule has been deactivated and will not be applied.
