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Protecting the integrity of your loyalty program data is our highest priority. Fielo Loyalty employs a multi-layered security strategy to ensure that all data, including member and transactional data, remains secure.

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Infrastructure

As an application built on a trusted third-party cloud, we inherit enterprise-grade security controls from a platform that is zero-trust architected and secure by default.
  • Physical Security: Data is hosted in secure, Tier-1 cloud environments with 24/7 monitoring and physical access controls.
  • Network Isolation: We utilize Virtual Private Clouds (VPCs) and advanced firewalls to isolate program data from unauthorized external access.
  • Compliance: Our third-party infrastructure enjoys over 20 security certifications, including ISO 27001 and SOC 2.

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Data Protection

We employ industry-standard encryption protocols to safeguard sensitive information throughout its lifecycle.
  • Encryption in Transit: All data moving between external systems of record and our API is encrypted using TLS 1.2+.
  • Encryption at Rest: Databases storing member attributes, external IDs, and transaction histories are encrypted using AES-256.
  • Role-Based Access Control (RBAC): Administratively, you can manage who has the authority to view each area of the app, ensuring the principle of least privilege.

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AI

When leveraging Large Language Models (LLMs) to generate insights and recommendations, we adhere to strict security protocols:
  • No Training Policy: We use enterprise-tier API agreements with LLM providers. Your proprietary program data and member information are never used to train the provider’s foundation models.
  • No Data Logging: LLM processing occurs within a secure, ephemeral environment. Data is sent for the specific task and is not stored by the LLM provider beyond the immediate session (Zero Data Retention where applicable).
  • Prompt Security: When sending a prompt to a public LLM, content filtering applies to detect and prevent harmful content in prompts and completions.
  • Consistent Performance: With every release, AI models are verified to ensure consistent performance and efficiency.